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Workforce
Task Assignment and Monitoring System
Microsoft
Exchange Server-based two-way messaging and decision-support
system that allows you to assign resources to tasks and
monitor the status of each task.
Sample
applications
Technician
management system.
When service manager receives work order, system assigns
technician based on schedules, areas of technical expertise,
and other predefined criteria. Technician receives information
on PalmPilot or other Web-enabled device; and reports
task status to the central server. |
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